This company was bought out by Godaddy and went down the toilet, their service was so poor they removed their phone support line, and say they offer live chat support, but they dont. You get a person who says they cant help w
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ith that (pretty much regardless of the problem) and then ask you to open a support ticket.
Their support ticket system give an error 90% of the time when you try to post a ticket saying "Error Access Denied", the people on the live chat support refuse to admit that they are aware of the problem. I verified with other clients (I run a web design company and had many clients who use them for hosting) and they also had the same problem.
When you do finally get a ticket submitted they try to either deny the problem or say it is on your website and beyond the scope of their support, (it was a problem with the SSL certificate they installed wrong) so I deleted the website and the domain is still forwarding to someone elses website via their SSL redirect, despite this they still refuse to acknowledge the issue and fix it.
All they need to do is delete the SSL certificate and then reinstall a new one, but they refuse to do it, and because of the way the account is configured, we do not have access to do it ourselves. We have been waiting and chasing them for days with no support.
They charge the same price for the hosting account that others charge for a reseller account, it it only has a single Cpanel, all other websites are added as additional domains, so you have no access to create backups for individual sites or to set any php settings or any other other normal controls for each site.
They are the ones that decided to move us to this new account after they shut down their old servers and deleted our websites, losing them and costing us a fortune. This company is dishonest, utterly useless and to be avoided.
Manje
