A2 Hosting protiv BlueHost 2019

the Camera Club at Willow Valley website www.cameraclubwv.com/. Both of these website are hosted on Bluehost. We have never have a minutes problem with our Bluehost hosting. If there was ever any problem, it was usually of our own doing, and Bluehost quickly help us correct out error or answer our question on how to proceed. I alway gave BLUEHOST a five-star rating

2 exec whom I know. I purchased a triannual plan sight unseen for my client hosting.
There's a LOT of stuff that could be better. For starters, the WHM/CPanel setup does not allow for me to connect to my GDrive to back up the /home folder as my old ASO did. Also, I cannot quickly access PHPMyAdmin from the WHM level to get into multiple databases at once (good for importing data between accounts if there's a need).
I have my own set of custom nameservers set up that I cannot use for new accounts created because something is not configured correctly and it takes a couple of trips to the support ticket system to get the domain to point to the host. It's a major PITA when you've got several sites to build and want to get the domains resolving for things that depend upon the domain name, such as a WP install. Yes, "a couple of trips" because the "guru" who initially helps me ends up being the "trainee" and I have to make at least two trips for it to resolve correctly.
Many times I'm in the support chat and see "You are No. 1 in the queue" and then I get bumped back to No.3, then 2, then 1, then 2 again, etc. Not sure if this is a bug or a feature or a ploy by marketing to make me feel like "shoulda bought the "priority service package"...
I kinda wish I'd done more research before I so blindly trusted the word...of someone I trusted!
Probably gonna be moving again soon and getting a refund on the term I've not used so far.

f a sudden my websites are down due to a Suspended Status. They are telling me I violated Terms. They are accussing me of allowing music streaming illegally. I have proof that this is a legit script I bought and I even have API Keys through both Spotify and You Tube that I obtained by appliying for them.