A2 Hosting protiv Liquid Web 2021

step ahead and helped me in resolving issue even when sometimes it was beyond their scope .Great value and customer delight .Thanks so much

al times until we came to Liquid web.
1: Relibility - second to none.
2: Support - I have never seen support as good as these guys. No matter when we call in or what we call in for, they just know it, eager to help, and take ownership. Never, would they take shortcuts or drop the ball.
3: Managed Servers: Managed servers really means managed servers. I never worry about it. Also, their servers are highly optimized. There is never the talk about upsell. Just straight honest.
4. Speed: Tier1 provider, need I say more?
5. Uptime: Network uptime is 100%.
6: Price: Worth every penny and their price is really competitive.
One of our websites was under attack recently and we worked with engineer Jaime Martinez who not only detected the issue and addressed it, he also did some serious optimizations proactively without asking (just asked for approval as he saw some good room for improvement). Honestly, whatever he did just made the server fly like never before. This triggered me to come and write this review.

issues for their PostgreSQL hosting.
This is the 11th day of our purchase and we've not been able to get any satisfactory resolution for our issues. All we get are arbitrary, vague and arrogant replies. The support staff sucks and their response sucks even more. We dialled the local India support number but no one responds; all we hear is their irritating IVRS which blabbers a lot and then gets disconnected. We had to make an international call to the US Support number. We spoke to 3 agents, everytime a different one. All they could do was escalate the issue. Till date we have no resolution and this is very shameful on the part of A2 Hosting to fool around customers. This was not the A2 Hosting that I knew earlier. Earlier, they were very professional and now some jokers are just warming the seats doing nothing.
Totally incompetent and incapable support system. They only give support by "Tickets", and have clearly said that they cannot give telephonic support or by remote connections to my machine so that we can resolve issues. They're simply not interested in resolution of any issue and are wasting people's time and money. I wouldn't ever reccommend A2 Hosting to anyone ever in my lifetime.
See the attached transcript of all the communications happened via tickets. This highlights the incompetence of A2 Hosting. I have deliberately not sanitized any part of the transcript so that what we say can be verified and validated as the truth.

fed up with all of the problems, outages, and the level of support provided.