A2 Hosting protiv Digital Ocean 2021

issues for their PostgreSQL hosting.
This is the 11th day of our purchase and we've not been able to get any satisfactory resolution for our issues. All we get are arbitrary, vague and arrogant replies. The support staff sucks and their response sucks even more. We dialled the local India support number but no one responds; all we hear is their irritating IVRS which blabbers a lot and then gets disconnected. We had to make an international call to the US Support number. We spoke to 3 agents, everytime a different one. All they could do was escalate the issue. Till date we have no resolution and this is very shameful on the part of A2 Hosting to fool around customers. This was not the A2 Hosting that I knew earlier. Earlier, they were very professional and now some jokers are just warming the seats doing nothing.
Totally incompetent and incapable support system. They only give support by "Tickets", and have clearly said that they cannot give telephonic support or by remote connections to my machine so that we can resolve issues. They're simply not interested in resolution of any issue and are wasting people's time and money. I wouldn't ever reccommend A2 Hosting to anyone ever in my lifetime.
See the attached transcript of all the communications happened via tickets. This highlights the incompetence of A2 Hosting. I have deliberately not sanitized any part of the transcript so that what we say can be verified and validated as the truth.

for our American users.
We heard good reviews about Digital Ocean and decided to use its dedicated servers.
The “request” to open servers was declined as we are a new customer for them. The support agent explained that we need to wait for some billing cycles before we can use the more expensive servers. They suggested using some basic server (below our current servers performances) for some billing cycles and then try again.
I understand the risks of fraud, but, for us, having low-tier servers does not make any sense, as the performance would drop, also we have no wish to invest time into migrations twice - to low-tier, and then to higher tier. Neither we have time or wish to wait for the servers idling until billing cycles pass, to then apply for higher tier again (and perhaps be rejected again).
We tried to explain everything to the support once again, and offer to prepay a deposit for a few months, but the second ticket was closed without anyone reading it.
I don’t know why you even bother with marketing and ads if you just turn down the legit customers, approaching you with long-term contracts with potential for high revenues. We’ve been with our current provider for 4-5 years, now look for something bigger, and it won’t be digital ocean.
The 1 star is well deserved.