Nexcess protiv TMDHosting 2021

liable, responsive, and customer success oriented!
- Nicole P

e request the transfer of hosting in September to another platform. We were notified that everything was transferred successfully. We called the company, paid the month of September in October and suspended the service. The surprise that they charged the following 3 months in the bank's automatic, and when we found out we asked for the return of the undue payment and the answer was, I'm sorry but we will not return it because there is no proof that you requested suspension and switching servers does not mean that you suspended the services. What? Poor response to a customer. When we transferred our website to this company, the previous server WP Engine was excellent customer service and everything was easy, without undue charges or difficulties

email that they have charged my credit card for another year of hosting. I was shocked about it and upset. I inquired about it and requested that I be refunded for the following reasons:
1. It's difficult financial times during Covid. The money charged can greatly help us with more important expenses.
Their take: Its their rule. I said there is always an exception if your company has a heart, you would consider that. They said their clients want it auto renewed because they don't want downtime. I said, still, I am not same as all your other clients so you should consider. They never did.
2. They didn't remind us about it before the due date. I have seen articles online that talked about legal cases because companies needed to remind their clients before renewing even if they're on auto-renew. In my case, there wasn't any auto-renew options.
Their reply: It was in the contract. Who would read those long contracts? Does anybody do? I said if that was the case it should have been straightly said right from the start and that they needed to remind because obviously, I wasn't needing that hosting anymore. Still, they insisted.
I don't like the way they do this thing. I am going to use my hosting because it's gonna be wasted. I have to make another site just so it's going to be useful. However, if I need to go on with my site next year, I am going to move my website to another hosting company and would never use this hosting company again.