Firstly, when I signed up, I had trouble with the domain - flag number one - and I had to get one of your support agents to h
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elp me. She helped me, but she signed me up for the wrong package - which I let go, cause I just needed hosting asap to move all my sites and leave the problematic host behind. Then, after migrating 2 of my bigger sites late that evening, I went to bed happy that I got those two sites moved and I could now rest - only to wake up with all 4 sites I uploaded broken. I'm talking files missing broken. While asking support for support, I also jumped in trying to fix my sites, and I managed to get the most important one fixed. The answers I got from support was "support" I guess, but still, no one answered the question WHY this happened. I got a follow-up email, and luckily there was still one site broken, and I replied with the broken site details, and just got a response that it seems like the theme might be broken - which I knew, but I needed to know WHY this happened - If I download all my files from one server, upload it to a new server, TEST IT AND IT WORKS, and the next morning it's broken, surely something had to happen? Moving on - all things considered, I didn't have the time to fight over things I got fixed myself. Today I got working again, and whap - in the middle of my work, the site stopped working. Started chatting with support, and after sending me screenshots of the site "working his side", I raised Dean's screenshot game with about 6 screenshots of sites not responding "on my end". He sent me a message I didn't understand, and then he disappeared. I was still asking about a customer care department and WHY this happened and HOW I can prevent this from happening again, but Dean felt he did his part. The following day - today - I saw my tickets were closed - without it being resolved, or even an answer on any of my questions. Still no word from any form of customer relations/support. I tried live chat again but was left hanging. I called in and asked if they could call me back - which never happened. I called in again and was informed that management was in a meeting. About 10mins later, I got a call and was informed that I exceeded my file limit, and this was the reason my sites were broken - if you are not keeping track, this was now the THIRD reason. I asked to speak to management, again and was told he went on lunch. I emailed the management email address I was given, and that bounced. I'm busy deleting 3 of my sites, cause, to access anything, I need more space on the server. Still no word from anyone at HostKing.
UPDATE: I emailed, phoned, live chatted, and tried contacting them on Facebook - still waiting a response
Manje
