Hetzner Online protiv InterServer 2020

alue for the price. Regarding cloud VPS i am now using, i think it is rock solid. I am not aware about downtime in months. It is fast. Management is ok, with some things i would improve, but i think they have their own head and rather not listed what i say. Support is decent, but offcourse this is unmanaged service.

problem i nedoumica je bila rješena u toku razgovora. Još davno sam imala na papiru cijene raznih ponuđača, ali mislim da bih se teško odlučila na druge i kada bih našla nešto povoljniju cijenu. Podrška vrijedi. THUMBS UP za interserver.

servers to be resold.
We currently run around 60 customer servers. Sometimes we receive abuse reports from Hetzner, because sometimes customers distribute copy-protected content.
But we also get Abuse reports for server ip's which was not assigned to our Hetzner account. Anyway in our terms and conditions, we expressly point out to our customers that we do not tolerate the distribution of copy-protected content and that it is expressly prohibited!
In the case of an abuse report by Hetzner, we immediately suspend the corresponding server acceess. The server traffic is completely blocked. By the way we sometimes get Abuse reports for Server where the in and out traffic which was blocked by the Hetzner Firewall.
This situation makes us think how reliable are the abuse reports that were sent to us by Hetzner by mail.
From a legal point of view, for a valid copyright infrigment a letter must be issued by the local court. Which is unfortunately not the case with Hetzner.
Anyway we forward the Hetzner Abuse Report to our customers, we also demand the clients to remove the corresponding copy-protected content immediately.
We make mention of, that just only a few such cases. Regardless, Hetzner informed us by email that our account would be canceled at the end of November and all servers are automatically schedule to termiante to that date.
This irresponsibly act of Hetzner towards its customers. In addition, this action brings unreliability towards Hetzner.
We have a responsibility towards our honest customers, this irresponsible behavior by Hetzner leaves us embarrassed and in trouble with our client.
Hetzner really has to work on how they deal with their business partners. They have to see the major customers as partners and work better with them.
Here the original Text:
Dear Mr XXXXXXX,
Thank you for having chosen Hetzner Online GmbH as your webhosting
partner. We appreciate the trust you have placed in us.
Unfortunately, there are a number of issues with your account. This
includes, but is not limited to, abuse complaints for your servers, and
poor reputation of your IPs.
As a result of this, your account KXXXXXXXXXXX and all services you have
with us are going to be cancelled.
The cancellation is being done in accordance with our Terms and
Conditions (https // www hetzner . com/rechtliches/agb/). The official
cancellation date is the end of next month, November 30th, 2020.
If you would like to cancel the servers to an earlier date you are
welcome to do so via your client webinterface. If by the end of this
month any dedicated servers have not yet been scheduled for
cancellation, we will automatically schedule them for cancellation to
the end of next month.
If we detect further abuse from your servers, then they will be blocked
and not unblocked. Please make sure all abusive activities are
completely prohibited and that there won't be any more issues.
This decision is final and cannot be appealed. Thank you for your
understanding.
Kind regards
Your Hetzner Online Team

cannot save my work because I'm getting a Server error (500 Error).
As usual, their support was acting like they don't believe me I have a problem and replied: "All the pages seems to work fine from our end".
I explained again the website is working but I cannot save changes made with Elementor on my homepage.
The support guy then showed me how he was able to make changes on a test page which was not made with Elementor...
After 45 minutes of trying to convince him that I do have a problem he asked me: "Do you have unsaved changes?".
I mean, this is the only reason why I contacted him...
After one hour on the chat he told me he was able to save changes with Elementor on my homepage.
When I asked him what changes did he make he showed me a screenshot of a test page not made with Elementor!
After 1 hour and 15 minutes he finally acknowledged the existence of the problem and advised: "This issue needs to be checked further, I will create a support ticket for you"
So I lost 1 hour and 15 minutes for nothing!
And every time they act in the same way, like they don't believe you actually have a problem.
If you value your time stay away from Interserver!