ChemiCloud protiv OVH.com 2020

ng and rocking pretty hard!

and a Strategic Account Manager (Jeremy S) contacted me via Email to let me know that there will be a small delay since they're installing new servers. I explained to them that we needed to be online ASAP and they went out of their way throughout the day to make sure that we got into a server. We ended up changing out plan to a server that was available and Jeremy expedited the entire process. Within less than an hour we had our new dedicated server running and a follow-up message from Jeremy asking if everything was running good for us.
We've deal with numerous hosting companies and never have we seen such good service! Keep in mind, we're in the USA so I cant speak for the overseas operations which seems to have trivial reviews, however, if you're also in the US, this will be the last service you'll ever need. Affordable servers, great performance and even better customer support! Thank you Jeremy and the entire team at OVH for answering our support tickets quickly and for going the extra distance to make sure that we're good. You've earned a lifetime customer!
-Kris

vers and paying significant amount of money for our packages, however following problems are there and were never fixed.
1) One of servers we had had problems with installations from templates from the beginning and this was simply never fixed, we had to give up that specific one.
It seemed either problem with hardware or configuration at OVH side.
2) Servers getting corrupt over time, even if you do not touch them. Corruption time is around 1-3 month approx.
3) Network speed even if you pay to get something higher is never up to the speed payed for. Sometimes you get under 1MB/s.
4) Templates are outdated and not regularly maintained, for this as positive thing you got IPMI with ability to boot own ISO images direct to server (YOU DREAM!)
5) Virtual ISO (DVD) loader via IPMI boots only limited images, i got loaded Windows 10 just for sake of test, however i couldn't boot many of Linux types and never got VMWare 6.7 official ISO booted on the system.
6) Booting times as insanely slow, i have similar hardware here in our offices locally and it boots in seconds with very similar hardware configurations.
If you got your server into reboot cycle, it gonna be on in at least 15-20 minutes, sometimes way longer.
7) Support does not reply and deliberately skip certain emails and then delete and clean all together, so you basically start from scratch everything.
Once i got reply to one of problems that the server is not managed, but shall be managed by me, which just reflected that they dont care even to check what the problem was about.. I simply can not fix THEIR hardware or template issues, problems with THEIR interfaces and THEIR systems to which i have ZERO access and ability to deal with on remote!
My Frustration level at the moment hits 100% and i am customer using OVH for years!
And let me explain why i put 1 star to Features.
Non-working features are worth nothing.
Pricing could be 5 Stars if they would ever make support and make things work at their side.
So at the moment we here paying tons of money for things we can not use, so 1 star. (Cant put 0)
Reliability - zero - servers gets corrupted or not booting rightaway
Totally forgot that once it caused us a huge data-loss.
User-Friendly : Never.
Support: zero
Btw we got several servers by them.