We had an issue with some *Third Party* code and I was truly stunned that they (Thomas Nuchatel) actually debugged the code for me and brought the site back online when I was struggling to make it work properly.
Really did not expect that level of support at all, especially as our server is fairly modest at the moment. Excellent performance but one of the more inexpensive options.
If you want very fast hosting with a brilliant "Can Do" attitude, I strongly suggest you check these folks out. The hardware works very well - but it is the aftersales that has won me over as a loyal customer for the long term.
It's good to find a company you actually feel you can depend on if you need it - and if your business REVOLVES around reliable hosting - these are the ones. Manje