Yesterday they took money from my account for an annual subscription.
I phoned the support and spoke to a man with a heavy Indian accent, so possibly an Indian call centre. He was treating me like an idiot and talking down to me. He advised me that I needed to disable the service and needed the password that was supplied originally. I have no idea what it was so effectively can't disable it. I noticed that it is an annual subscription so next year they will try to take more money from me. They will try, but I have blocked them at the bank and this as placed them on the suspicious debitors list.
Be VERY careful with these people, they are in business to make money and don't care who they walk over or how they trick you into parting with your money.
I will be taking them to the small claims court as dealing with them is so difficult and time consuming. Time is money, Manje