We were unable to find anyone with the name Don Lae in our database. According to our SLA maximum ticket response time is 24 hours (the average is 30 minutes), and unanswered tickets are never closed automatically. Please provide your ticket number for us to investigate the issue.

It's so lame to say to your ex-customer, that he/she wasn't found in the database, and instead of finding out what was the problem and ask more identification documents, you did what? closed ticket? didn't reply on time? on every response you have excuses that are no excuses, you could literally answer the reason and get an answer and he/she wouldn't have written a horrible review. if I open a ticket to amazon, even if a ticket is nothing else than a waste of time from them, they would answer it, because possibly I'm their customer, and even if I'm not, I wouldn't write about them how bad their support is, I received an email ad from you and you have this review link so proudly like you have only 5 stars, but then non-Russian customer sees 90% bad reviews and 10% slightly better or something if you don't care about foreign customers, why do I get your ads? if you care about the foreign customer, then for me personally even comments below these reviews are not friendly, every normal company would have tried to fix their problem, but not you, this is so sad, that new customer has no idea, what they are subscribing for, while there are hundreds of thousands of companies. I was interested in Russian region servers and was just interested about how reputable you are, but I'll not try your service, not because of reviews, because of excuses and unfriendly answers. you just lost about 200 USD per month just from me seeing your replies.

Actually, we did exactly what you wrote - asked for the ticket number to investigate the issue as we always do. We can not give any detailed explanation or fix the problem without identifying a customer.

Most of our reviews are positive, you can see it right on the top of this page, and we do not consider our replies to be unfriendly. We always base our answers on facts and strictly following our terms of service and service level agreement.

It’s sad you decided not to try our service, probably if you do, you can see that your opinion is not fair.

Hello Alex,

60 Tb is the maximum amount of traffic that can be transferred over 200 Mbps channel with full round-the-clock load, that's why it really means that there is no limit! You can see that number just because it is a technical limit in the system.

Hello Exsicy,

We found only one order from yesterday (19 April) for an SSD 4 server made by someone with the same name as yours. If it was you, then your order was automatically marked as fraudulent and blocked before any payment or transaction was made. So, we didn't charge you at all.

If it wasn't your order, please provide your order number or better some transaction data from your bank/PayPal/etc. and we will investigate further.

Hello Nazeeh Ammari,

We are very sorry about your situation, but the only reason we didn't restore your server is that the data was destroyed after the server termination. It is just how the system works and there is nothing we can do about it. As you mentioned yourself, the termination was reasonable and legitimate, however, you are welcome to order a new server.