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We've been using Media Temple for several years and are regretting it. I'm not sure how others have had such a good experience. We have had at least 4 times in the last year where Media Temple restarted our server without informing us beforehand or made upgrades to our server without informing us and we had a resulting downtime. I would highly recommend to stay away from Media Temple!
Same here. I have all my clients @ MT, and the servers still run great. BUT, the quality of service and support has dropped thru the floor and is almost non existent. Don't know why, but it's time to move out.
I have been a loyal customer for over 10 years. A month ago they deleted my account altogether because i wasn't able to pay my hosting bill in time. The reason being i was in the hospital due to a serious health complication. After i got home i received an email that my account had been deleted. I sent mediatemple 3 emails to ask if there would be a possibility to restore my account, i mean every hosting company holds backups! I received no reply. Then i tried calling and the service agent hung up on me! I know i should had paid in time but due to circumstances that was impossible. I kindly asked if they could restore my account with a back up, nothing more. How can you treat a loyal customer of 10+ years that way? At least reply to my question and don't hang up on me.
Worthless and rude customer service. Oh yeah, and their tech service is a joke as well! Every time something was wrong they would blame it on me, incompetent tech support to say at least.
Stay away from mediatemple. They don't value you as a customer, even if you've been with them for 10+ years.
Used to be great, now worse than budget hosting, unbelievable.
My Media Temple websites were attacked, support wasn't helpful, big huge never ending mess. The MT website is extremely hard to use, clicking on links log you out, opening new window require you to log back in, support chat links opens window on the same tab thus closing the chat... not to mention it takes forever to get someone on chat! Just yesterday at 4pm Pacific time I was #1 in line and it took 10+ minutes to chat with someone! And chat support takes 5+ minutes to respond to each thing I said, and they're not really answering questions either. Everything I ask they bounce a knowledge base link that may be about as relevant as an AI generated response! I'm guessing they're handling multiple chat windows. omg... I don't know about others, before I even thought about dealing with their horrible chat support as a last resort, I already read all those articles and more. I used many other services and none of them are as bad as Media Temple! I used to like MT and back in ancient history my impression of MT was THE premium hosting company, but NO MORE FOR SURE. Godaddy, just close down Media Temple and be an honest budget host, please.
I've experience the same problems as the other negative reviewers here. Was good many years ago, now is a yearly irritant of one thing or another. Backups not made; script errors bring down my instances with no notification, difficult to understand FAQs; they didn't let me know shared-SSL was no longer useful or working. Where it seems other providers have made it easy to implement "Let's Encrypt" (which I understand is not optimal) MediaTemple just wants $75 and offers no real, call me crazy, emotional support. I feel taken advantage of. All they seem to care about is the money.
Here's another example, they send me a support reply and I can't respond through email. That's their attitude. Make the customer log in and look for support tickets to deal with. I understand why they wouldn't want customers to do support through email. I'd be okay with that if their replies didn't tell me stuff I already know like "You need SSL to secure a site..." blah blah.
I signed up for "Shared SSL" and now it's gone. Media Temple doesn't control what a browser does. They can only control their own commitment to providing the same level of service for the fee paid, which they are not. Again, if I felt they cared I'd work with them. It is NOT about the $75 they want for an SSL cert.
I signed up with MediaTemple before they were bought by Godaddy. Quite happy at that time.
Ever since though, their service has declined to the point where they are no longer a viable hosting option. The deterioration of services is a classic tale: you sign up and everything is fine. They keep loading more and more clients on 'your' servers to the point where your site and database run so slow it might as well be down. When you then call, they tell you there is nothing they can do other than migrate you to another "service" for a fee. So in other words, they stopped providing you with the service you signed up for and offer to charge you to put you on another server of theirs to start the cycle anew. Ugh. Stay far away from this Godaddy lite outfit.
My story is simple. I was a 16 year old kid, running a boring wordpress website on GoDaddy cheap-as-**** hosting. After experiencing issues with load from a few projects that brought traffic, I moved up to Media Temple. Started with their Grid Service which was mostly wonderful and everything I needed for 8 years... even after GD bought them out.
At some point last year, my Grid was overloaded with the websites I had running (According to MT they were poorly optimized causing issues), however they suggested I not only remedy that but move up to a DV (Managed VPS Hosting). I agreed, as I was bringing on more traffic.
Since that move, my life turned into a living hell on the web.
My VPS ran Plesk (I was unfamiliar with it, but learned semi-quickly), and worked "OK" until an update in January 2018. Suddenly, my SpamAssassin decided to delete every email incoming that was possibly spam (Rather than modify the subject line to include ****SPAM****). Upon contacting Support (Which used to be legendary for how amazing it was...) I was greeted with "You are now first in line" for 45 minutes of hold time. A "tech" answered, and after a TWO HOUR support call... Concluded nothing was wrong with the options inside of Plesk. Nothing was malfunctioning. And sent me support topics on activating SPF and Domain Key to my DNS. Because, yeah, that has everything to do with my Spam Filter becoming the email terminator.
6 Months from that day (Where I ended up disabling the spam filter fully, relying on the built in filter with Thunderbird) I finally have migrated my entire company to InMotionHosting. You should also move. Anywhere.
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