Yes, I confirm. The customer service reps are usually non knowleadgeable mostly useless to talk to. they are just reading their sales and support text scripts. No personal offense. Theyre just doing their job.

As for reliability. Well not as fast. Some occassions were down and response email messages where kinda useless. Their Ticket support needs a Ticket number that you need to login to another site just to get that. Why not get include it in the same Control panel they have. If its just for security sake. Cant understand the process. Arvixe has the same but better (not endorsing arvixe)

Nevertheless, anyone can try to make a test to validate bad reviews on uptime. use Pingdom or any site monitoring tracker to see it for yourselves.

Good luck