I switched from another provider to GlowHost because I use two things primarily - Invoice Ninja and osTicket. There were issues with osTicket being upgraded and not being able to export/print PDF, and very recently (2023-08-31) Invoice Ninja had an update that either broke t he app or prevented PDF viewing - depending on what you did. While the previous hosting company helped somewhat, they've never gone into as much detail as GlowHost. The time, patience and assistance given - even creating admin logins for them (at my suggestion/request) so that the direct issues can be seen, troubleshooted and resolved - is above and beyond any customer service I've received at any other hosting company. I should also mention that they're one of the very few that will allow you to pay monthly if you'd rather for your site. I HIGHLY recommend them!

I do appreciate all the courtesy and patience I have received over the 5+ years I have been doing business with GlowHost... I have talked with so many people at GlowHost, from new employees working in Billing department, Tech Analysts that were with GlowHost from the start, up to Matt himself, and I have to say, HANDS DOWN, your company has been the best hosting experience I've had over the course of nearly 15 years. I have been treated excellently and very respectfully by everyone at GlowHost.

Thank you again for all the years of excellent quality of service and choice of employees... you are all terrific to work with and very deserving of much future success.

I am with Glowhost for many many years, I am with them because they will respond to tickets within 15 minutes anytime of the day. And these are senior tech responses, no check the FAQ responses. Dont know how they manage this financially, but they do it.
I cant remember any network outage for the past 3 years and I have them monitored by alertra 24-7.
Another important feature is that they will take care of any security upgrades etc.
So if you are looking for a REAL managed dedicated server, I dont know where to go elsewhere, and I have tried many of them.

A few years ago I tried their shared hosting, which was a little slow at that time, but it is very well possible that this has improved. I am sure that if I would have complaint about it, they would have fixed it.